At Skyn by Shan, client satisfaction is our top priority. If you are not completely satisfied with a product or treatment, please review our policies below.

Product Returns
Products must be returned in brand-new, unused condition, either in-store or by mail. While we do not offer refunds on products, exchanges are available. Each return is handled on a case-by-case basis, with the aim of ensuring client satisfaction. We strive to treat our clients fairly and reasonably, just as we expect fairness in return. Refunds for exchanged items will be applied to the original payment method.

Treatment & Sale Products
Please note that all treatments and sale products are final sale.

Cancellations & Late Arrivals
If you need to change or cancel an appointment, we kindly ask for 24 hours’ notice. For late arrivals, please contact us to determine if accommodations or alternative arrangements can be made.

No Shows
For appointments lasting 30 minutes or longer, a no-show fee of 50% of the service cost will be charged to your account.

We are committed to delivering the best possible experience and will always do our best to meet your needs.